data protection
data protection
Data protection declaration In the following declaration, we would like to explain to you which data we collect, process and use, when and for what purpose. We would also like to explain to you how our website works and how the protection of your personal data is ensured. The use of our website is possible without any indication of personal data. However, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain the consent of the data subject. The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to us. By means of this data protection declaration, our enterprise would like to inform the public of the type, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed by means of this data protection declaration of the rights to which they are entitled. As the controller, we have implemented numerous technical and organizational measures to ensure the most complete protection possible for personal data processed via this website. However, Internet-based data transmissions can generally have security gaps, so absolute protection cannot be guaranteed. For this reason, every data subject is free to transmit personal data to us via alternative means, for example by telephone. The following data protection declaration applies to the use of our online offering: www.sam24gmbh.de (hereinafter "website"). 1. Responsible party/responsible body The person responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 GDPR is Sam24 GmbH Mr. Walid Saidi Friedrich-Ebert-Anlage 36 60325 Frankfurt am Main Tel.: 49(0)69-3329676-76 Mail: info@sam24gmbh.de Web: www.sam24gmbh.de If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions in whole or for individual measures, you can direct your objection to the person responsible. You can save and print out this data protection declaration at any time. If you have general questions or matters relating to data protection, you can contact us at any time by email at kontakt@nashorndesign.com. 2. General purposes of processing We use personal data for the purpose of operating this website and exclusively to fulfill our contractual services. 3. What data we use and why 3.1. Hosting The hosting services we use serve to provide the following services: infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services that we use for the purpose of operating the website. In doing so, we or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors to this website on the basis of our legitimate interests in the efficient and secure provision of our website in accordance with Art. 6 Para. 1 S. 1 f) GDPR in conjunction with Art. 28 GDPR. 3.2. Access data We collect information about you when you use this website. We automatically collect information about your usage behavior and your interaction with us and register data about your computer or mobile device. We collect, store and use data about every access to our website (so-called server log files). The access data includes: − Name and URL of the file accessed − Date and time of access − Volume of data transferred − Message about successful access (HTTP response code) − Browser type and version − Operating system − Referrer URL (i.e. the previously visited page) − Websites accessed by the user's system via our website − User's Internet service provider − IP address and the requesting provider We use this log data without assigning it to you personally or creating any other profile for statistical evaluations for the purpose of operating, securing and optimizing our website, but also for anonymously recording the number of visitors to our website (traffic) and the extent and type of use of our website and services, as well as for billing purposes in order to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content and analyze data traffic, search for and correct errors and improve our services. This is also our legitimate interest in accordance with Art. 6 Paragraph 1 Clause 1 f) GDPR. We reserve the right to subsequently review the log data if there is reasonable suspicion of illegal use based on concrete evidence. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision or billing of a service, e.g. if you use one of our offers. After the order process has been canceled or after payment has been received, we delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have specific suspicions of a criminal offense in connection with the use of our website. We also store the date of your last visit as part of your account (e.g. when registering, logging in, clicking on links, etc.). 4. Cookies We use so-called session cookies to optimize our website. A session cookie is a small text file that is sent by the respective servers when you visit a website and is temporarily stored on your hard drive. This file as such contains a so-called session ID, with which various requests from your browser can be assigned to the shared session. This allows your computer to be recognized when you return to our website. These cookies are deleted after you close your browser. They are used, for example, to enable you to use the shopping cart function across multiple pages. We also use persistent cookies to a small extent (also small text files that are stored on your device) that remain on your device and enable us to recognize your browser the next time you visit. These cookies are stored on your hard disk and delete themselves after the specified time. Their lifespan is 1 month to 10 years. This enables us to present our offer to you in a more user-friendly, effective and secure way and, for example, to show you information on the page that is specifically tailored to your interests. Our legitimate interest in using cookies in accordance with Art. 6 Para. 1 Clause 1 f) GDPR is to make our website more user-friendly, effective and secure. The following data and information is stored in the cookies: - Log-in information - Language settings - Search terms entered - Information about the number of visits to our website and use of individual functions of our website. When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would enable the cookie to be assigned to you are not stored in the cookie. Based on cookie technology, we only receive pseudonymized information, for example about which pages of our shop were visited, which products were viewed, etc. You can set your browser so that you are informed in advance about the setting of cookies and can decide in individual cases whether you want to exclude the acceptance of cookies for certain cases or in general, or that cookies are blocked completely. This can limit the functionality of the website. 5. Data to fulfill our contractual obligations We process personal data that we need to fulfill our contractual obligations, such as name, address, e-mail address, ordered products, invoice and payment data. The collection of this data is necessary for the conclusion of the contract. The data will be deleted after the warranty period and statutory retention periods have expired. Data that is linked to a user account (see below) will in any case be retained for the duration of this account. The legal basis for processing this data is Art. 6 Paragraph 1 Clause 1 b) GDPR, because this data is required so that we can fulfil our contractual obligations to you. 6. User account You can create a user account on our website. If you wish to do this, we will need the personal data requested when logging in. When logging in later, only your email or user name and the password you have chosen are required. For new registrations, we collect master data (e.g. name, address), communication data (e.g. email address) and payment data (bank details) as well as access data (user name and password). To ensure that you register correctly and to prevent unauthorized registrations by third parties, you will receive an activation link by email after registration to activate your account. Only after registration is complete do we permanently store the data you have submitted in our system. You can have us delete a user account you have created at any time without incurring any costs other than the transmission costs according to the basic rates. A message in text form to the contact details specified under point 1 (e.g. email, fax, letter) is sufficient for this. We will then delete your stored personal data unless we still have to store it to process orders or due to statutory retention periods. The legal basis for processing this data is your consent in accordance with Art. 6 Paragraph 1 Clause 1 a) GDPR. 7. Newsletter To register for the newsletter, the data requested during the registration process is required. Registration for the newsletter is logged. After registering, you will receive a message at the email address provided asking you to confirm your registration ("double opt-in"). This is necessary so that third parties cannot register with your email address. You can revoke your consent to receive the newsletter at any time and thus unsubscribe from the newsletter. We store the registration data as long as it is required to send the newsletter. We save the registration log and the shipping address as long as there was an interest in proving the consent originally given; as a rule, these are the limitation periods for civil law claims, i.e. a maximum of three years. The legal basis for sending the newsletter is your consent in accordance with Art. 6 Paragraph 1 Clause 1 a) in conjunction with Art. 7 GDPR in conjunction with Section 7 Paragraph 2 No. 3 UWG. The legal basis for logging the registration is our legitimate interest in proving that the newsletter was sent with your consent. You can cancel your registration at any time without incurring any costs other than the transmission costs according to the basic rates. A message in text form to the contact details specified under Section 1 (e.g. email, fax, letter) is sufficient for this. Of course, you will also find an unsubscribe link in every newsletter. 8. Product recommendations Independently of the newsletter, we regularly send you product recommendations by email. In this way, we send you information about products from our range that you might be interested in based on your last purchases of goods or services from us. We strictly adhere to the legal requirements. You can object to this at any time without incurring costs other than the transmission costs according to the basic rates. A message in text form to the contact details stated under point 1 (e.g. email, fax, letter) is sufficient for this. Of course you will also find an unsubscribe link in every email. The legal basis for this is the legal permission according to Art. 6 Para. 1 S. 1 f) GDPR in conjunction with Section 7 Para. 3 UWG. 9. E-mail contact If you contact us (e.g. via contact form or email), we will process your information to process your request and in the event that follow-up questions arise. If the data processing is carried out to carry out pre-contractual measures that are carried out at your request or, if you are already our customer, to carry out the contract, the legal basis for this data processing is Art. 6 Para. 1 S. 1 b) GDPR. We only process further personal data if you consent to this (Art. 6 Para. 1 S. 1 a) GDPR) or if we have a legitimate interest in processing your data (Art. 6 Para. 1 S. 1 f) GDPR). A legitimate interest is, for example, replying to your e-mail. 10. Google Analytics We use Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about the use of this website by visitors is usually transferred to a Google server in the USA and stored there. This is also our legitimate interest in accordance with Art. 6 Para. 1 S. 1 f) GDPR. Google has submitted to and certified the Privacy Shield Agreement concluded between the European Union and the USA. Google therefore undertakes to comply with the standards and regulations of European data protection law. Further information can be found in the entry linked below: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active. We have activated IP anonymization on this website (anonymizeIp). This means that your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent cookies from being saved by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the transmission of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de. As an alternative to the browser plug-in or within browsers on mobile devices, you can click on the following link to set an opt-out cookie that will prevent Google Analytics from collecting data on this website in the future (this opt-out cookie only works in this browser and only for this domain. If you delete the cookies in your browser, you must click this link again): [Deactivate Google Analytics] 11. Data protection provisions for the application and use of Facebook The person responsible for processing has integrated components of the company Facebook on this website. Facebook is a social network. A social network is a social meeting place operated on the Internet, an online community that generally enables users to communicate with one another and interact in virtual space. A social network can serve as a platform for exchanging opinions and experiences, or it can enable the Internet community to provide personal or company-related information. Facebook enables users of the social network to create private profiles, upload photos, and network via friend requests, among other things. Facebook is operated by Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. If a data subject lives outside the USA or Canada, the controller for processing personal data is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Each time one of the individual pages of this website, which is operated by the controller and on which a Facebook component (Facebook plug-in) was integrated, is accessed, the Internet browser on the information technology system of the data subject is automatically prompted by the respective Facebook component to download a display of the corresponding Facebook component from Facebook. A complete overview of all Facebook plug-ins can be found at https://developers.facebook.com/docs/plugins/?locale=de_DE. As part of this technical process, Facebook receives knowledge of which specific sub-page of our website is visited by the data subject. If the data subject is logged in to Facebook at the same time, Facebook recognizes which specific sub-page of our website the data subject visits with each visit to our website by the data subject and for the entire duration of their stay on our website. This information is collected by the Facebook component and assigned by Facebook to the respective Facebook account of the data subject. If the data subject clicks on one of the Facebook buttons integrated on our website, e.g. the “Like” button, or if the data subject makes a comment, Facebook assigns this information to the personal Facebook user account of the data subject and stores this personal data. Facebook always receives information via the Facebook component that the data subject has visited our website if the data subject is logged in to Facebook at the same time as accessing our website; this takes place regardless of whether the data subject clicks on the Facebook component or not. If the data subject does not want this information to be transmitted to Facebook, he or she can prevent the transmission by logging out of his or her Facebook account before visiting our website. The data policy published by Facebook, which can be accessed at https://de-de.facebook.com/about/privacy/, provides information about the collection, processing and use of personal data by Facebook. It also explains which setting options Facebook offers to protect the privacy of the data subject. In addition, various applications are available that make it possible to suppress data transmission to Facebook. Such applications can be used by the data subject to suppress data transmission to Facebook. 12. Data protection provisions about the application and use of Google The controller has integrated the Google button as a component on this website. Google is a so-called social network. A social network is a social meeting place operated on the Internet, an online community that generally enables users to communicate with each other and interact in virtual space. A social network can serve as a platform for exchanging opinions and experiences, or it can enable the Internet community to provide personal or company-related information. Google enables users of the social network to, among other things, create private profiles, upload photos, and network via friend requests. The operating company of Google is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. Each time one of the individual pages of this website, which is operated by the controller and on which a Google button has been integrated, is called up, the Internet browser on the information technology system of the data subject is automatically prompted to download a display of the corresponding Google button from Google through the respective Google button. As part of this technical process, Google receives knowledge of which specific subpage of our website is visited by the data subject. More detailed information about Google is available at https://developers.google.com/ /. If the data subject is logged in to Google at the same time, Google recognizes which specific sub-page of our website the data subject visits with each call-up to our website by the data subject and for the entire duration of their stay on our website. This information is collected through the Google button and assigned by Google to the respective Google account of the data subject. If the data subject clicks on one of the Google buttons integrated on our website and thereby makes a Google 1 recommendation, Google assigns this information to the personal Google user account of the data subject and stores these personal data. Google stores the Google 1 recommendation of the data subject and makes it publicly available in accordance with the terms and conditions accepted by the data subject in this regard. A Google 1 recommendation made by the data subject on this website is subsequently stored and processed together with other personal data, such as the name of the Google 1 account used by the data subject and the photo stored in this account, in other Google services, such as the search engine results of the Google search engine, the Google account of the data subject or elsewhere, for example on websites or in connection with advertisements. Furthermore, Google is able to link the visit to this website with other personal data stored by Google. Google also records this personal information for the purpose of improving or optimizing the various Google services. Google always receives information via the Google button that the data subject has visited our website if the data subject is logged in to Google at the same time when accessing our website; this happens regardless of whether the data subject clicks on the Google button or not. If the data subject does not want personal data to be transmitted to Google, he or she can prevent such transmission by logging out of his or her Google account before accessing our website. Further information and Google’s applicable data protection provisions can be found at https://www.google.de/intl/de/policies/privacy/. Further information from Google on the Google 1 button can be found at https://developers.google.com/ /web/buttons-policy. 13. Data protection provisions regarding the application and use of Google AdWords The controller has integrated Google AdWords on this website. Google AdWords is an internet advertising service that allows advertisers to place ads both in Google’s search engine results and in the Google advertising network. Google AdWords enables an advertiser to specify certain key values in advance, by means of which an ad will only be displayed in Google’s search engine results when the user uses the search engine to retrieve a keyword-relevant search result. In the Google advertising network, the ads are distributed on topic-relevant websites using an automatic algorithm and taking into account the previously defined keywords. The operating company of the Google AdWords services is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. The purpose of Google AdWords is to promote our website by displaying interest-relevant advertising on the websites of third-party companies and in the search engine results of the Google search engine, and by displaying third-party advertising on our website. If a data subject reaches our website via a Google ad, a so-called conversion cookie is stored on the information technology system of the data subject by Google. What cookies are has already been explained above. A conversion cookie loses its validity after thirty days and is not used to identify the data subject. The conversion cookie is used to track whether certain sub-pages, such as the shopping cart from an online shop system, were accessed on our website, provided the cookie has not yet expired. The conversion cookie enables both us and Google to track whether a data subject who reached our website via an AdWords ad generated sales, i.e. completed or canceled a purchase. The data and information collected through the use of the conversion cookie is used by Google to compile visit statistics for our website. We then use these visit statistics to determine the total number of users who were referred to us via AdWords ads, i.e. to determine the success or failure of the respective AdWords ad and to optimize our AdWords ads for the future. Neither our company nor other Google AdWords advertising customers receive information from Google that could be used to identify the data subject. The conversion cookie is used to store personal information, such as the websites visited by the data subject. Whenever our website is visited, personal data, including the IP address of the internet connection used by the data subject, is transmitted to Google in the United States of America. This personal data is stored by Google in the United States of America. Google may pass this personal data collected via the technical process on to third parties. As already explained above, the data subject can prevent the setting of cookies through our website at any time by means of a corresponding setting of the internet browser used and thus permanently object to the setting of cookies. Such a setting of the internet browser used would also prevent Google from placing a conversion cookie on the information technology system of the data subject. In addition, a cookie already set by Google AdWords can be deleted at any time via the internet browser or other software programs. The data subject also has the option of objecting to interest-based advertising by Google. To do so, the data subject must call up the link www.google.de/settings/ads from each of the Internet browsers they use and make the desired settings there. Further information and Google's applicable data protection provisions can be found at https://www.google.de/intl/de/policies/privacy/. 14. Data protection provisions on the application and use of Instagram The controller has integrated components of the Instagram service on this website. Instagram is a service that can be qualified as an audiovisual platform and enables users to share photos and videos and also to further disseminate such data on other social networks. The operating company of the Instagram services is Instagram LLC, 1 Hacker Way, Building 14 First Floor, Menlo Park, CA, USA. Each time one of the individual pages of this website, which is operated by the controller and on which an Instagram component (Insta button) has been integrated, is called up, the Internet browser on the information technology system of the data subject is automatically prompted by the respective Instagram component to download a representation of the corresponding Instagram component. As part of this technical procedure, Instagram receives knowledge of which specific sub-page of our website is visited by the data subject. If the data subject is logged in to Instagram at the same time, Instagram recognizes which specific sub-page the data subject visits each time the data subject visits our website and for the entire duration of their stay on our website. This information is collected by the Instagram component and assigned by Instagram to the respective Instagram account of the data subject. If the data subject clicks on one of the Instagram buttons integrated on our website, the data and information transmitted with it are assigned to the personal Instagram user account of the data subject and stored and processed by Instagram. Instagram always receives information via the Instagram component that the data subject has visited our website if the data subject is logged in to Instagram at the same time as accessing our website; this happens regardless of whether the data subject clicks on the Instagram component or not. If the data subject does not want this information to be transmitted to Instagram, they can prevent the transmission by logging out of their Instagram account before accessing our website. Further information and Instagram's applicable data protection regulations can be found at https://help.instagram.com/155833707900388 and https://www.instagram.com/about/legal/privacy/. 15. Storage period Unless specifically stated, we only store personal data for as long as is necessary to fulfil the purposes pursued. In some cases, the law provides for the retention of personal data, for example in tax or commercial law. In these cases, we only store the data for these legal purposes, but do not process it in any other way and delete it after the statutory retention period has expired. 16. Your rights as a data subject Under applicable law, you have various rights with regard to your personal data. If you would like to assert these rights, please send your request by email or post to the address stated in section 1, clearly identifying yourself. Below you will find an overview of your rights. a. Right to confirmation and information You have the right to clear information about the processing of your personal data. In detail: You have the right at any time to obtain confirmation from us as to whether personal data concerning you is being processed. If this is the case, you have the right to request information from us free of charge about the personal data stored about you, together with a copy of this data. Furthermore, you have the right to the following information: 1. the purposes of the processing; 2. the categories of personal data being processed; 3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations; 4. if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration; 5. the existence of a right to rectification or erasure of the personal data concerning you or to restriction of processing by the controller or a right to object to such processing; 6. the existence of a right to lodge a complaint with a supervisory authority; 7. if the personal data are not collected from you, all available information about the origin of the data; 8. the existence of automated decision-making, including profiling, pursuant to Art. 22 (1) and (4) GDPR and – at least in these cases – meaningful information about the logic involved, as well as the scope and intended effects of such processing for you. If personal data is transferred to a third country or to an international organization, you have the right to be informed of the appropriate guarantees pursuant to Art. 46 GDPR in connection with the transfer. b. Right to rectification You have the right to request that we rectify and, if necessary, complete personal data concerning you. In detail: You have the right to request that we immediately rectify any inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to request that incomplete personal data be completed – also by means of a supplementary declaration. c. Right to erasure (“right to be forgotten”) In a number of cases, we are obliged to delete personal data concerning you. In detail: According to Art. 17 Para. 1 GDPR, you have the right to demand that we delete personal data concerning you immediately, and we are obliged to delete personal data immediately if one of the following reasons applies: 1. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed. 2. You withdraw your consent on which the processing was based in accordance with Art. 6 Para. 1 Sentence 1 a) GDPR or Art. 9 Para. 2 a) GDPR, and there is no other legal basis for the processing. 3. You object to the processing pursuant to Art. 21 Para. 1 GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing pursuant to Art. 21 Para. 2 GDPR. 4. The personal data have been processed unlawfully. 5. The deletion of the personal data is necessary to fulfill a legal obligation under Union or Member State law to which we are subject. 6. The personal data were collected in relation to information society services offered pursuant to Art. 8 Para. 1 GDPR. If we have made the personal data public and are obliged to erase it pursuant to Art. 17 Para. 1 GDPR, we shall take appropriate measures, including technical ones, taking into account the available technology and the implementation costs, to inform data controllers which process the personal data that you have requested the erasure by them of all links to these personal data or of copies or replications of these personal data. d. Right to restriction of processing In a number of cases, you have the right to request that we restrict the processing of your personal data. In detail: You have the right to request that we restrict processing if one of the following conditions is met: 1. you contest the accuracy of the personal data for a period enabling us to verify the accuracy of the personal data, 2. the processing is unlawful and you have refused to erase the personal data and instead requested that the use of the personal data be restricted; 3. we no longer need the personal data for the purposes of processing, but you need the data to assert, exercise or defend legal claims, or 4. you have objected to processing pursuant to Art. 21 Para. 1 GDPR, as long as it has not yet been determined whether our company’s legitimate reasons outweigh yours. e. Right to data portability You have the right to receive personal data concerning you in machine-readable format, to transmit it, or to have us transmit it. In detail: You have the right to receive the personal data concerning you that you have made available to us in a structured, common and machine-readable format, and you have the right to transmit this data to another controller without hindrance from us, provided that 1. the processing is based on consent in accordance with Art. 6 Para. 1 Sentence 1 a) GDPR or Art. 9 Para. 2 a) GDPR or on a contract in accordance with Art. 6 Para. 1 Sentence 1 b) GDPR and 2. the processing is carried out using automated procedures. When exercising your right to data portability in accordance with paragraph 1, you have the right to have the personal data transmitted directly by us to another controller, provided this is technically feasible. f. Right of objection You have the right to object to the lawful processing of your personal data by us if this is based on your particular situation and our interests in the processing do not outweigh them. In detail: You have the right to object at any time to the processing of personal data concerning you which is carried out on the basis of Art. 6 Paragraph 1 Clause 1 e) or f) GDPR, for reasons arising from your particular situation; this also applies to profiling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims. If we process personal data in order to conduct direct advertising, you have the right to object at any time to the processing of personal data concerning you for the purposes of such advertising; this also applies to profiling insofar as it is related to such direct advertising. You have the right to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes pursuant to Art. 89 (1) GDPR, unless the processing is necessary to perform a task carried out in the public interest, for reasons related to your particular situation. g. Automated decisions including profiling You have the right not to be subject to a decision based exclusively on automated processing – including profiling – that has legal consequences for you or significantly affects you in a similar way. Automated decision-making on the basis of the personal data collected does not take place. h. Right to withdraw consent under data protection law You have the right to withdraw your consent to the processing of personal data at any time. i. Right to lodge a complaint with a supervisory authority You have the right to lodge a complaint with a supervisory authority, in particular in the member state of your residence, place of work or place of the alleged infringement, if you believe that the processing of personal data concerning you is unlawful. 17. Data security We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities. Your personal data is transmitted to us in encrypted form. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible. To protect your data, we maintain technical and organizational security measures in accordance with Art. 32 GDPR, which we continually adapt to the state of the art. We also do not guarantee that our offer will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are regularly and carefully backed up. 18. Transfer of data to third parties, no data transfer to non-EU countries We generally only use your personal data within our company. If and to the extent that we engage third parties to fulfill contracts (such as logistics service providers), they will only receive personal data to the extent that the transmission is necessary for the corresponding service. In the event that we outsource certain parts of the data processing ("contract processing"), we contractually oblige contract processors to only use personal data in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject. Data transfer to locations or persons outside the EU outside of the case mentioned in section 4 of this declaration does not take place and is not planned. 19. Data protection If you have any questions or concerns about data protection, please contact the operator of the website: Walid Saidi Tel.: 49(0)69-3329676-76, Mail: info@sam24gmbh.de
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